Affordable, Reliable and Professional Automobile Transport Relocation Services   

Terms & Conditions

1. CAC agrees to offer customer's automobile to a DOT authorized, licensed, fully insured automobile transporter and to act as liaison between the customer and the transporter before, and during the transport.
2. While every effort will be made to meet the customer's requested scheduling, no guarantee of pickup or delivery can be made, expressed or implied. Delays may occur due to carrier schedules, mechanical failure, inclement weather, problems with other customers, and unforeseen circumstances. If the customer insists on pick up or delivery on a specific date, CAC reserves the right to meet the customers requested schedule, and the customer agrees to pay for this additional service at actual cost.
3. "Door to Door Service" means the truck will get as close to the physical address as legally and safely possible. Customer and his agent agree to meet the driver at a large parking lot for pick up and/or delivery if requested by the transporter.
4. The customer shall provide alternate contacts in case of delay for whatever reason at pick up and delivery. The customer shall designate a person to act as there agent at either pick up or delivery if for any reason the customer will not be available. CAC will not be responsible for tow charges, yard charges, or redelivery charges occurred due to customer(s) inability to provide alternate contacts. When CAC provides a hauler and the hauler goes to get the car and the car is not available. There will be another charge of $50.00 to repost the car on the boards.
5. The customer agrees to make full disclosure to CAC regarding the operational status of the vehicle, if the vehicle is oversized, has a lift kit, has been lowered, has luggage racks, or a camper. This information is vital to insuring your vehicle will be picked up and not left if it is larger than noted on the paperwork. If the driver comes to pick up this vehicle and it is larger than expected or if it is an in-operative vehicle, a charge of up to $200.00 may be added or the vehicle will be cancelled. NO EXCEPTIONS.
6. CAC assumes no responsibility for auto rentals due to delays, damage or accident.
7. Additional terms and conditions apply to the transporter and appear on the Bill of Lading/Condition Report. The customer and his agent agree to fully inspect the vehicle at both pick up and delivery, and annotate all damages on the carrier's Bill of Lading/Condition Report BEFORE the driver leaves. Any and all claims for damages not annotated on the Condition Report will NOT BE HONORED! DO A THOROUGH INSPECTION! CAC will not be responsible for any damages. All claims for in transit damage must be addressed to the transporter.
8. Absolutely no firearms, alcohol, hazardous material, contraband, and no illegal substances may be allowed on the vehicle. Vehicles are subject or inspection by DOT and/or State Police.
9. Customer agrees that giving his shipping information and/or credit card number to CAC via telephone or fax constitutes a verbal authorization to proceed and all terms and conditions will apply. Also by placing your order online you agree to the terms and conditions at the bottom of the order form as stated here.
10. All subrogation, litigation or legal action against CAC must have right of venue in the state of Texas, Hopkins County.
11. CAC will only offer a 50% refund within 72 hours of posting the order. No other refunds will be given no exceptions.

Address all claims to:

Caviness Auto Carriers
741 CR 1180
Sulphur Springs, TX 75482
Phone: 903-485-2216
Fax: 903-485-9996
MC# 545806